Dog Walking - FAQ
Frequently Asked Questions
If you know the days you will need walks, please let us know in advance. However, we understand that things come up and you may need a walk last minute, and we can cover that, too.
It is best if you can give us at least 48 hours notice so we can coordinate with your walker and get you set up.
We can sometimes accommodate same-day requests, but it is best to book in advance. This is especially the case during our busiest times (holidays & weekends) we may run short on availability.
If you think you might need a dog walk, but you are not sure, go ahead and give us a heads up and we will add a tentative visit to our schedule so you are sure to be covered.
If you need to cancel a visit within 24 hours, calling or texting the office will work the best. You will get an email notification when your visit has been canceled, and any necessary credit will be added onto your account. If your sitter is already on the way to your visit or they are already at your home, no credit will be issued.
- 0-4 hours before the start of service: no credit will be issued.
- 4-12 hours before the start of service: we will place a partial credit of 50% on your account that you can use for future bookings within one year.
- 12+ hours before the start of service: we will place a credit on your account that you can use for future bookings within one year.
Our walkers come during designated time slots. Although we cannot guarantee a specific time, we can shoot for a preferred time when it is requested.
Dog Walking Time Slots
- Late Morning: 9:30am – 11:00am
- Midday: 11:00am – 2:00pm
- Early Afternoon: 1:00pm – 3:00pm
- Late Afternoon: 2:00pm – 5:00pm
Please ask about our pet sitting if you need visits outside of these times.
You can read you can read more about visit times here.
Of course, we are happy to help! We hire great people that are great with all types of pets. We are very careful not to push dogs that have health concerns, and we go at their pace. We are always on the lookout for changes in a pet’s health and we will let you know right away if we see anything concerning.
Yes, we can administer all medications.
Yes. In more extreme weather we will shorten the walk and do indoor playtime instead.
Yes, we work with dog reactive dogs on a regular basis. We are trained in best practices for handling dogs of all types.
Yes, we can customize visits to best suit your needs.
We can customize visits as you like. Our goal is to make sure your dog is super happy!
We cannot do any off-leash walks in Fort Collins because it is against city code. Fort Collins dog parks and Loveland dog parks are available for off-leash time, when requested.
Yes, we love going to nearby parks.
Our dog walking prices are:
20 min visit – 15 min walk – $22
25-min visit- 20-min walk – $25
35 min visit – 30 min walk – $28
45 min visit – 40 min walk – $32
55 min visit – 50 min walk – $37
65 min visit – 60 min walk – $45
On days that are very hot or very cold, we will shorten walks by one third. The remainder of time is spent doing indoor playtime.
We will walk with any leash and harness that is safe. If your dog is a puller, we recommend the Pet Safe Easy Walk harness.
FAQ - Frequently Asked Questions
Yes, we have specialized insurance – specific to pet sitting & dog walking.
We take a look at everything we will be responsible for. Our sitters go through a checklist that includes items such as:
- Food & Water dish location
- Extra food location
- Meal prep instructions
- Medical concerns & Medication instructions
- Favorite toys
- Where to put scooped litter / poop bags
- Plant watering instructions
- Mailbox instructions
- Setting up your lockbox
- Going over your pet’s usual routine
- Any other details concerning your visits
Once you are set up in our system, you can request visits through our online system. For your first set of visits, you can contact us by phone or through e-mail.
Yes, please let us know if someone will be in the house during the visits. Running into an unexpected stranger makes our heart skip a beat!
We don’t mind if someone is in the home between scheduled visits.
Your sitter will send a message from every visit. Your message will include a bit about what we did at the visit, as well as pictures from that visit. We generally send 2-6 pictures per visit.
We will give you a call if we have any questions.
Yes, we have a full team with part-time staff and backup sitters.
We have two options. We can give you a lockbox that you can hide and program. This way your keys will always stay at your house. Or, we can keep keys on file. All keys are coded, so only your sitter can match your key to your house.
Yes, call or text anytime. We offer as much phone support as you like while your pets are in our care.
We offer pet sitting visits starting at 7:00am and as late as 9:30pm, every day of the week.
Our office hours are from 9:00am to 7:00pm, every day of the week.
While your pets are in our care, you have unlimited, 24/7, phone support.
Yes, we always set up a meet & greet so you can make sure everything is a good fit. We want you to feel comfortable with our service and we want you to know that your pets are in good hands.
We hire lifelong pet people – so, lots! We are in our 7th year of business and have completed over 17,000 visits
First time hiring a pet sitter? Check out our blog for answers to your questions!
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